National & International

Chaos as car park payment system fails

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A parking payment service at a Buckinghamshire car park has been described as a “nightmare”, Buckinghamshire Live reports.

The cashless machine, operated by RingGo, has a facility installed at Aylesbury station car park where visitors have to pay for their parking using their mobile phones.

But one driver has slammed the service, calling it “needlessly complicated” and claiming it almost caused them to miss a critical appointment.

A Bucks resident said the “nightmare” cashless parking platform RingGo, at Aylesbury station car park, saw them get back in their car after more than 10 minutes of trying to register their vehicle, so they could look for another space elsewhere and not miss an important meeting.

The individual, who took their car to Aylesbury on Tuesday morning, said they arrived at the station car park just after 10 am and attempted to pay for their vehicle using RingGo for the first time.

But when they tried to call the phone number RingGo provides on the signage, it could not accurately log a vocal instruction detailing the car registration, make, and colour, they said.

Then, when they attempted to text the service with the same details, they were told to call another number, but the automated service said it was not possible to proceed.

Finally, when the person downloaded the app, the app did not accept the six-digit verification code is issued.

“It was just so overly complicated and inefficient, and I was already against the clock getting to my appointment so in the end I just left the car park after 10 or 15 minutes to park elsewhere.

“Now I’m worried I will be unfairly charged a penalty just for visiting the car park – even though I didn’t use it – because there are cameras recording who enters and leaves.

“RingGo’s service is so needlessly complicated to use, and their website is just as bad when trying to follow up with feedback.

A RingGo spokesman said: “We can confirm that our platform was performing normally at the time the issue was reported. We take any issues our customers have using our services very seriously and would welcome the opportunity to speak with the customer directly to hear any feedback they may have.

A Chiltern Railways spokesman added: “We’re sorry to hear that a customer had issues paying for their parking at Aylesbury station.

“We have a 20-minute drop-off time and can confirm that the customer will not incur a penalty.”

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