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Surprise inspection held at Stoke Mandeville Hospital over concerns about children’s emergency department

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An unexpected inspection was held at Stoke Mandeville Hospital after concerns were raised over some of the institution’s services.

The Care Quality Commission released the findings from an additional inspection held at the hospital on the 11th August.

In its findings the CQC states that the hospital did not always recognise early signs of sepsis and in some cases investigations in the department were not always thorough.

Inspectors found that errors in how incidents were examined meant that areas of improvement and learning were not always identified to prevent further occurrences.

Another concern raised in the report states: “Staff did not always use translator services when required, and there was no accessible information to inform children, young people and their families this service was available. This meant there was a risk of breakdown in communication which could impact on understanding.”

 

Stoke Mandeville Hospital must provide the CQC with a report showing how it will improve its treatment of diseases, disorders and injuries as a result of the concerns raised.

Another key finding from the report, which did not grade the individual services, was about staff not always knowing their roles and accountabilities when reporting incidents to the NHS trust.

Positives from the report found that staff usually assessed risks to patients, acted on them and kept good care records. Leaders used reliable information systems, while staff typically felt respected, supported, and valued.

Staff were described as “friendly, helpful and compassionate,” by one patient. Most negative feedback inspectors trawled through related to extended wait times at the facility.

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